Merino & Co FAQ's
General Questions
What makes Merino & Co products special?
Our handcrafted products combine precision craftsmanship with full-grain, vegetable-tanned leather, ensuring durability and timeless style. Every item is designed to last a lifetime, supported by our lifetime repair guarantee.
Are your products real leather?
Yes. We exclusively use premium, full-grain, vegetable-tanned leather from reputable suppliers like Hermann Oak Leather®. This leather develops a unique patina over time.
What is the thickness of your leather?
It depends on the product. Our Classic belts are made from 8–10 oz leather for durability and structure, while our journal covers use approximately 5 oz leather for a softer, more flexible feel. Other products range from 3–14 oz, depending on their purpose and intended use.
Where are your products made?
All products are handmade in our Denver, Colorado workshop.
Sizing & Fit
How do I choose the right belt size?
Please refer to our Belt Sizing Guide. For additional help, email us at info@merinoandcompany.com.
What belt widths are available?
Our Classic belts are available in:
- 1.25” – Ideal for formal or everyday wear.
- 1.5” – Perfect for casual wear or for those needing additional support.
For custom widths or lengths, please email your request.
Will my leather product stretch?
Full-grain leather softens, slightly elongates, and conforms with use but the material should not significantly stretch. Proper sizing ensures a comfortable and stylish fit.
Orders & Customization
How long will it take to receive my order?
Orders typically ship within 2-4 business days. Standard shipping takes an additional 5-10 business days. Any delays will be clearly communicated.
Can I customize my product?
Yes, we offer a variety of customization options, including stitching, hardware, logos, and more. If you have a specific design or request in mind, please contact us at info@merinoandcompany.com. We’re happy to discuss your ideas and explore how we can bring them to life.
Do you accept large quantities or corporate orders?
We gladly accept large orders. For quantities of 10 or more, please contact info@merinoandcompany.com for pricing and lead times.
Can I change or cancel my order?
Contact us within 24 hours of placing your order to request changes or cancellations. After 24 hours, production typically begins.
Do you offer gift options?
Yes! Our pieces are packaged in a kraft box, wrapped in wax paper, and nicely presented. If this is a gift, we can include a personalized note—just let us know at checkout.
Shipping & Returns
Do you offer free shipping?
We offer free shipping on U.S. orders over $100. Standard shipping rates apply for orders under $100.
What is your return and exchange policy?
- Returns: Accepted within 15 days for unused, non-customized products. A $12 return shipping fee applies unless you keep at least one item.
- Exchanges: Accepted within 15 days if you ordered the wrong size, with no return fee.
Customized products are final sale. Please see our Returns & Warranty page for details.
My package is lost or damaged. What should I do?
Contact us immediately at info@merinoandcompany.com, and we’ll quickly resolve the issue.
Where do you ship?
Currently, we ship within the United States. International shipping options coming soon!
Leather Care & Repairs
How do I care for my leather product?
- Condition regularly (approximately every 3-6 months) with Skidmore's Leather Cream.
- Avoid prolonged exposure to moisture, sunlight, and heat, or treat regularly if exposed to these elements.
- Store your product hanging or loosely rolled.
For more details, view our Leather Care Guide.
Do you offer repairs?
Yes, we provide lifetime repairs for Merino & Co products. For other personal leather items, contact us for a restoration estimate.
Sustainability & Ethics
Where do you source your materials?
We prioritize American-sourced materials. If domestic options aren't available, we remain transparent about sourcing decisions.
Are your products environmentally friendly?
Yes. Sustainability and ethical production are core values. We utilize every leather and material scrap possible, minimize plastic usage, and are mindful of waste as a result of operating.
Do your products cause allergies or sensitivities?
Our vegetable-tanned leather is generally safe for sensitive skin. If you have known allergies, please consult your dermatologist before trying our products.
Payments & Promotions
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other standard online payment methods.
Do you offer discounts or promotions?
We maintain a consistent pricing structure and do not offer first-time discounts. Special pricing may be available for large quantity orders and is considered on a case-by-case basis.
Contact Information
How can I contact Merino & Co?
- Email: info@merinoandcompany.com
- Or complete our Contact Form, and we'll respond promptly!
